Edna Tembo joined cellulant as a Call Center Data analyst in Zambia. She dealt with issues affecting tracking on inbound calls after graduating with a degree in public health.
Today she works as a Marketing Operations Executive, where she deals with growing In-store payments. Supporting the activation team with metrics. Metrics that help in the decision-making and running of the cashier campaign that has brought tremendous growth.
Edna describes herself as someone who uses her free time to watch movies, and eat junk food. While doing a little bit of research on the challenges she faces.
Here is her Cellulant Story:
What attracted you to Cellulant?
I see Cellulant as an exciting/forward-thinking/fast-moving company and feel that it has a lot to offer. This starts from the work culture which is amazing for ideas are welcomed and interdepartmental. I felt I needed to jump on the boot.
Where and what did you study in university?
I studied BSc in Public Health at the University of Lusaka in Lusaka, Zambia
What drives you?
To know that every day I get to learn new things, through the challenges that I face to know that I am part of the solution to the challenge the customer faces.
What would you say has been the most exciting part of the job?
I am most excited about the proposition of making a positive difference in the digital payments market. To have merchants appreciate and recommend Tingg to their business partners. The service I have rendered to them gives me great joy that I get to see and know I did something right. But what takes the spotlight in my eyes is how proximity payments are growing month on month here in Zambia. This just shows how big of a difference we are making as a company. It also shows that we sell, we train and we succeed.
What’s the one problem you are solving for clients in this market?
I am currently working on Data collection and reporting for the Zambian market In Store payments. Working together with the retail marketing team to understand trends and get insights that can help grow the product and also see the results of the different campaigns to ascertain the perfect fit to help grow the market.
What has been the most rewarding moment?
The most rewarding moment is gathering insights and analyzing data trends that fuel the decision-making process. Also seeing those decisions grow the market brings joy to me.
What has been the greatest challenge/learning opportunity about the job?
When we first started in store with one merchant I was a call centre agent and was tasked with learning a new product and managing the On Ground Activations that were in the field it was a different product compared with what I did before. Fast forward to 2020 and 2021 in-store grew to more than 200 stores countrywide. And more than 40 On-ground activations that had to be done diligently. It was a learning process and a challenge that I had to overcome worse off being an introvert.
Who has been the biggest influence in your career & why?
My greatest influence has been my Uncle from the beginning. He has always pushed me to learn new things, pushed me to change my career, to learn and challenge myself and cellulant has given me that floor. He always says do not be limited by your profession for you may be a solution in a different environment.
What do you love most about working at Cellulant?
I love the teamwork that makes everyone from different departments come together to make sure that the experience for the customer is seamless. We deliver the promise of ‘’customer delight whatever it takes. ‘’
How do you want to be remembered?
I want to be remembered for being able to rise to the occasion. As well as being part of the solution for the world needs more innovative solutions.
In your own words, what does Cellulant want to do in Africa and why is that inspirational for you?
Cellulant wants to simplify payments to make sure that regardless of where your digital money is. Be it a bank or Mobile money account one can pay for whatever services or goods they need and to me, this is a solution that Zambia has been waiting for and Africa at large. To be part of the team that takes Africa to a place where a “click” means less counterfeit notes and money security to the African people is a great honour.