Queen Obiwulu has been at Cellulant for Two years as a Customer Success Specialist.
She develops and maintains long-term business relationships by serving as a client liaison.
Typically a “people person,” by nature, with a hybrid of soft and hard skills required to master technology and manage customer relationships. Queen is driven to uncover the root cause of problems, quickly analyse potential solutions, and make clear and informed recommendations.
Queen describes herself as a happy, dedicated, and enthusiastic person who loves to learn new things.
In her free time, she loves to travel, watch movies, sing and dance.
Get to know more about Queen;
Where did you go to university?
I graduated from the University Of Lagos, where I studied Accounting.
I studied accounting because it was exciting and provided students with a highly valuable, versatile, and in-demand skill set as well as demonstrating fluency in the language of business.
What attracted you to Cellulant?
I joined Cellulant for the opportunity to work with extremely brilliant young people across Africa on a mission to transform the payments space in Africa.
What makes Cellulant unique is the level of talent combined with a willingness to share each other’s expertise and learn from one another.
The work culture, environment, and brilliance teams bring to work not forgetting the willingness to achieve common goals by accelerating economic growth for all of Africa is admirable.
What do you do at Cellulant?
I do all it takes to delight customers.
This ranges from onboarding, engaging, issue resolution, customer retention, and managing the customer. There is a popular saying/quote;
“Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000”.
Customer satisfaction is key to the business and ensuring that they are better off and satisfied in every engagement or dealings with them is my utmost concern and goal. Customer delight is not just about responding to tickets or providing the minimum required service for customers to purchase your product.
A loyal customer is a gold mine. Not only are they more likely to recommend your business to others, but the likelihood of them churning is low.
As such, it’s important to not take them for granted.
Read Also: Teamwork Makes the Dream Work” Paul Sovi
What drives you?
I am always willing and ready to embrace/learn new things. Change is like a muscle, if you use it regularly, it gets stronger and challenges get easier.
Learning new skills allows for the development of knowledge when performing tasks. You can always learn skills on the job by taking advantage of professional development opportunities.
Many people develop their skills on the job simply by completing their work and looking for ways they can grow their position.
My zeal to support every core aspect of the business drives me to be exceptional at all times by impacting lives/businesses and becoming a better version of myself every day.
What is something you wish you knew earlier in your life?
I wish I knew the power of being CONFIDENT and believing in myself and that FAILURE is part of the journey.
When it comes down to it, failure is part of the process leading to success and our growth as human beings.
Each time we try, we fail a little less than the previous time. This process is one of empowerment, growth and learning.
One of the best analogies for this is on the concept of working out. When we work out, we drive our muscles to exhaustion—to the point of failure—so that they rebuild even stronger than they were before.
If we were to never fail, how ‘successful’ is success? If failing is not a regular part of the process of accomplishing something, how rewarding will the final result be? So it is important to celebrate failure.
What achievement are you most proud of?
Since I started working at Cellulant, various team members have supported my development.
Judging from where I was coming from (a different industry), the push and motivation have grown me as a person and an industry expert.
Cellulant has an environment that encourages staff to grow and sharpen their skills through mentoring, leadership and decision making skills.
I continually identify areas for personal growth and define a clear plan to hone them so I can be impactful in what I do.
These experiences have helped me grow as an individual.
What is the best career advice you have received so far?
I have been advised throughout my career but these two continue to stand out for me;
- Be willing to sacrifice some things to build the career you want.
- View every person you meet as a door that may lead you to a new opportunity. In a nutshell, treat people nicely because you never know where/what the future holds.
Describe Cellulant in one sentence.
Cellulant is a team that makes Possible by working to enable seamless payments for businesses , banks and consumers across Africa.