Cellulant today proudly stands as one of Africa’s long-standing fintech enterprises; however, it did not start as a fintech company. The journey of Cellulant started in 2003 with the introduction of a ringtone service in Kenya as one of its products. Over the years, we’ve transformed into a payments company with an unparalleled payment network, and the dedicated team that laid the foundation for Cellulant is still thriving.
Meet Isaac Wabomba, an account executive in the Digital Content department responsible for content aggregation and distribution. He shares his career journey at Cellulant and how he went from studying journalism to becoming part of a leading digital payments company in Africa for global, regional, and local businesses.
Tell us about yourself.
Isaac Wabomba is a Kenyan born and raised in Kakamega county, the western part of the country. I grew up in a village called Likuyani and attended local schools for my primary and secondary education.
My passion for digital content creation started by telling stories at a young age, which later propelled me to pursue journalism at the Kenya Institute of Mass Communication. My journalism career took off after graduation, and I started working as an intern producer for Radio and Citizen Tv at Royal Media Services, Kenya’s leading media station. Eventually, my talent and dedication quickly earned me recognition and a permanent contract after four months.
One year later, I transitioned to another department where I was pushing a different brand and educating people about the product. I was privileged to meet many celebrities contributing to us coming up with the Skiza Na Citizen idea.
After my work as a journalist, I decided to grow my career in a different sector altogether, and that is when I started my career journey at Cellulant, where I first joined as an assistant rights and acquisition manager. Today, I work as an Account Executive in the Digital Content department.
What advice would you give to your teen self?
Embracing failure is a stepping stone- do not let fear of failure hold you back. It is through failures and mistakes that we learn and grow the most. Embrace challenges, take risks, and view setbacks as opportunities for personal development.
What is one lesson your mother taught you that you will always cherish?
One lesson my mother taught me is the importance of kindness and empathy. She consistently emphasized treating others with respect, compassion, and understanding. She believed everyone has struggles and challenges; we must offer support and sympathy whenever possible.
You mentioned you like traveling and interacting with people, so what tourist attraction in your country would you recommend?
I highly recommend a trip to Kenya, where we are fortunate to have a small population of white rhinos. These rhinos are endangered and, unfortunately, have become extinct in many regions worldwide; however, they are given the utmost protection in Kenya and are considered incredibly valuable. Committed scientists work tirelessly to safeguard their population through techniques like artificial insemination. This ongoing effort aims to prevent the extinction of this remarkable species. As such, I encourage people to visit Kenya and witness the beauty of these incredible creatures.
What drives you?
Solving customers’ problems on time and ensuring customer satisfaction, I always take pride in delivering the best customer experience, regardless of what that takes, and this has been an integral part of my career journey at Cellulant for three years now.
How did you know about Cellulant, and what attracted you to the company?
I knew Cellulant through various artists and musicians on Skiza tunes. I enjoyed the positive feedback I received, which aroused my curiosity and sparked my desire to work at Cellulant. Pursuing a career at Cellulant has always been a dream of mine that became a reality.
Which company value do you resonate with?
Customer Delight, whatever it takes. It’s always my pride to solve customers’ problems promptly and decently, as well as making sure we deliver the best service to them
What has been the most rewarding moment, and what would you say has been the most exciting part of the job?
Onboarding top artists in our platform resulted which resulted in revenue growth,and also earned me recognition from my line manager, which has proven to me that my efforts are seen and celebrated.
The recognition has inspired me as I keep evolving and nurturing my career journey at Cellulant. I also love it when I get good feedback from the customers after solving their problems.
What’s the one problem you are solving for clients in this market?
Currently supporting new customers, we recently onboarded new customers on our ecosystem, solving their needs and also activating their content. I aim to ensure that we provide the best quality of service and equal chances to upcoming artists, mid-artists, and top artists.
What has been the most significant challenge/learning opportunity about the job?
It has been challenging to sell the service and convince a customer to buy our service based on the competition that is all around the globe, as well as being a customer-facing person, sometimes I meet frustration from the customer, but I always have to ensure I bring the best out of that customer, which also helps me to grow professionally.
Who has been the most significant influence in your career & why?
Steve Jobs. He says, “The only way to do great work is to love what you do.”
What do you love most about working at Cellulant?
I love the teamwork and the engaged culture, solving customers’ problems,which today has made it easy to thrive in my role
How would you want people to remember you?
I want to leave a lasting memory as someone who solves problems and actively contributes as a positive-minded team player.
On a lighter note, what did you do for fun after office hours?
I like interacting with others, traveling, watching feature stories and documentaries, and listening to music during my spare time.
In your own words, what does Cellulant want to do in Africa, and why is that inspirational for you?
Cellulant’s aspiration to become the leading payment platform in Africa genuinely inspires me. It signifies a significant step towards making payments accessible for diverse sectors and providing digital solutions to the African population which that on its own is inspirational to me.