Nakimbugwe Elizabeth, for her customer success, means prioritising customer satisfaction and retention. At the same time, she believes in driving the utmost value from the products and services Cellulant offers. She does this by keeping it simple and keeping it connected while delivering customer delight whatever it takes.
Elizabeth studied Business administration at the Kyambogo University in Kampala, Uganda. She describes herself as someone approachable, diligent and always eager to learn new things that are out of her comfort zone. When she is not busy serving our customers with pride she is either travelling or listening to music for leisure.
Here is Nakimbungwe Elizabeth’s Cellulant Story:
What attracted you to Cellulant?
I wanted to be a part of the people that enabled Cellulant to have a powerful impact on the African continent, whose mission is to create prosperity and opportunity for all of Africa. me. This showed diversity and unlimited growth opportunities.
Read Also; Maureen Musyoka on delivering customer delight and meaningful experiences
What drives you?
The desire to be excellent, to be a part of something bigger than me and to make a difference in someone’s life.
What would you say has been the most exciting part of the job?
The satisfaction of being able to help a customer and them being grateful
What’s the one problem you are solving for clients in this market?
I handle Customer complaints, provide appropriate solutions for customers, follow up on issue resolution, and also ensure customer retention and satisfaction. I believe a good product or service can only get you so far. If you add great customer service the value of your offer immediately increases.
What has been the most rewarding moment?
When I was promoted from a Customer service agent to a Customer Success Lead, this opened up more growth opportunities for me.
What has been the most significant challenge/learning opportunity about the job?
Dealing with difficult customers. I have grown to view these as opportunities to become more emotionally intelligent. As Jim Rohn quotes,” The major value in life is not what you get out of it but who you become.”
Who has been the biggest influence in your career & why?
A man by the name of Jim Rohn. Through his popular speeches and writings on a wide range of topics, I have been able to realize that I am more in control of my future than I imagined. He has always emphasized that” If you want to be extraordinary as an employee, a friend, a business person, etc, find a way to add value.
What do you love most about working at Cellulant?
The unlimited possibilities and growth opportunities. Cellulant is focused on creating solutions for Africa in the payment space. The opportunity to learn from a wide range of people and the bigger purpose of transforming the continent is what drew me in.
Read Also; Judith Kalondu – Group Head of Service Operations; turning customer support into a key source of competitive advantage.
How do you want to be remembered?
I would like to be remembered as someone who made a positive impact on the lives of those I came into contact with.
On a lighter note, what did you do for fun after office hours?
I love to listen to music. I also have a passion for Art as it gives me the freedom to imagine and create.
In your own words, what does Cellulant want to do in Africa and why is that inspirational for you?
Cellulant is building and connecting businesses to a more sustainable payment gateway as well as
creating a powerful and positive impact on the lives of millions of Africans.