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Who is Seun?

Oluwaseun Olusegun is Senior Software Operations Manager in Cellulant. She identifies as a Christian and describes herself as result-oriented, a goal-getter, hardworking, reliable and responsible person.

Seun is also married with two beautiful kids.

Where did you study?

Oluwaseun Olusegun

solving customer problems

I hold an M.Sc. in Computer Science from the University of Ilorin, Kwara State in Nigeria. I also did a database certification (Oracle Certified Professional -OCP)) which fast forward to today has led me to the role of a database administrator. With my experience at Cellulant, I have been involved in several aspects of technology like service operations, vas operations, service monitoring etc.

Tell us about your role at Cellulant

Currently, I am the Senior Software Operations Manager in Cellulant who does database administration and service monitoring. I also work as a first level escalation for the customer service team in Nigeria. My job is to ensure that customers are satisfied with our services ensuring that their issues are resolved at the earliest possible time. Being part of the infrastructure team means I spend more time behind the scenes. My main goal is to ensure that services are available with 100% customer satisfaction.

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What drives you?

Personal growth drives me because this is a process of understanding yourself and pushing yourself to reach your highest potential. It means asking yourself who you are becoming and how you plan to get there. It involves fostering new skills and practicing new strategies to achieve your goals. While this development starts very personal. It can radiate outward and touch every aspect of your life, including your practice and professional growth. Lastly, becoming a better version of myself every day and seeing people (friends and family) around me getting better every day. 

What drove you towards Fintech generally?  

I would say I just found my way in Fintech, it wasn’t intentional. I joined Cellulant in the days of VAS messaging and ringtones. It has now transformed into Fintech, I am glad to be part of this transformation because of the endless opportunities in the industry. The field of technology has caused many industries to re-imagine their methods and potential. Fintech also offers job seekers the chance to work in a highly collaborative and innovative environment. The FinTech industry offers not only an outlet for those seeking a creative challenge but also provides the opportunity for tremendous career growth and professional progression. The world of FinTech is a great place to work while also growing your skill sets and building a sustainable career. 

 What achievement are you most proud of?

I’ve accomplished a few things that have made me proud. 

Working on Tingg from the days of Paymee where we started to sell airtime and do bill payment, and the name changed to Cellulant wallet up to where it has scaled to Tingg which has now become a brand name and has evolved into payments and everything in between.

Being part of the technology team that did this is worth celebrating, the growth has been awesome.

Being part of the team that migrated from one core banking platform to another in Nigeria is a great achievement. However, it was a challenging period that we scaled through. 

From the ten years at Cellulant, what major lesson have you learnt?

I joined cellulant as a novice, knowing only a few things in technology, Cellulant has offered me the opportunity to grow, learn and evolve in all areas. Customers today expect communication with service departments to be instant. They want immediate resolution of their concerns too. Being able to solve real problems and being able to satisfy customers. If you can resolve these issues successfully, you would have won a customer for their lifetime. They will return to you again and again, thus, boosting revenue and profits.

What words of inspiration would you give to young women and girls who still feel that tech or certain professions are not for them?

If you desire it, go for it, do not let anything or anyone stop you. There is nothing like an impossibility with God; all things are possible. Go and be yourself and be fulfilled. Permit yourself to explore. Be willing to look at different facets of yourself (your personality, social styles, age) and listen to your intuition.

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What do you love most about working at Cellulant?

Our Employee Value Proposition #UnlimitedOpportunitiesUnlimitedGrowth.

Cellulant has provided the opportunity for growth for employees and honestly, this is one of the reasons I enjoy working here. I love that we have the opportunity to grow into roles that support our passion and areas of strength anchoring on experience as we work towards our mission of transforming the digital payments space in Africa.

On a lighter note, what did you do for fun after office hours?

I love to sew because it lets you express yourself through your creations. From selecting the pattern and fabric to putting the finishing touches. Every aspect of this activity allows you to be creative while designing your own clothing. It also gives you something to be proud of as your creations can make you stand out from the rest. Apart from that, I like to sing and just binge-watch shows on Netflix and chill.

 

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